Frequently Asked Questions

Bioprocessing answers

From product, admin to payment questions, we’ve rounded up answers to our customers most frequently asked questions.

Product Queries

  • What bioprocess products do you manufacture?

    ALLpaQ Packaging Group are market leaders in the design and supply of folding plastic bioprocess containers for the pharmaceutical and biotechnology industries. From shipping, storage to processing containers, our standard range covers all upstream and downstream secondary packaging requirements.

    Need a custom plastic outer support container? Not a problem. Thanks to the versatile nature of plastic, our in-house team can fabricate any designs of medications you can think of.

    View the product range

  • Can you customise bioprocess containers?

    ALLpaQ’s bioprocess containers can be customised – from size, technical modifications, to branding. Indeed, all of our products are customisable because we know that one size does not fit all – we also appreciate that the needs of bioprocess change, depending on the stage in the process and, of course, depending on the nature of the fluids you’re producing, storing or shipping.

    You may need a customised solution. Fortunately, we’re accustomed to customising. When your problems are unique, our solutions will be unique.

    More about customisation

  • Can I get my branding on ALLpaQ products?

    Because your business is unique, our business solutions are unique. From size and technical modifications, to branding for tracking and company awareness, ALLpaQ lightweight totes can be customised to optimise your exact requirements. This can include:

    • Screen printing to side panels
    • Full colour UV printing to put your brand on your products
    • Colour options for base access doors (to match your safety protocols).

    More about branding

  • Can you supply rigid plastic totes?

    Yes, we can. ALLpaQ’s all-plastic range of rigid totes and accessories optimise upstream media storage. They lower the profile of introducing media and buffer into the process. Also, our Rigid Plastic Totes come fitted with the unique ALLpaQ ‘Dynamic Door’ which eliminates hinges, slides, catches and bolts from the door mechanism. Meaning there are no bacterial growth areas. Probably the cleanest door system ever?

    Our plastic cleanroom totes are safe and resilient, with smooth surfaces to inhibit bacterial growth, great for cleanroom hygiene. With a range of off-the-shelf sizes, ALLpaQ’s lightweight, user-friendly totes can be customised to optimise your exact bioprocessing needs. Rigid Liquid Totes are available from 10L to 1000L.

    View the rigid plastic range

  • Why should I change to plastic bioprocess containers?

    Steel containers used to be the go-to solution for bioprocessing outer packaging. That was until ALLpaQ’s all-plastic tote range ushered in a new era of fluid management. The lightweight, stackable container fleet optimises processes, saving space in storage and shipment.

    With manual handling and hygiene benefits, plastic bioprocess totes are the popular choice for bioprocess around the world.

    View the product range

  • Do you supply pharmaceutical laboratory accessories?

    Yes, we do. Alongside our diverse range of outer support containers, we supply a complimentary range of pharmaceutical laboratory accessories.

    From 2D bag cabinets and 2D bag trays to trunking, dollies to our revolutionary movable pallet base, The Pally, ALLpaQ provides everything you need to make your fluid management flow. And, thanks to our in-house design and fabrication team, we can produce any custom pharmaceutical laboratory accessory you require.

    View the accessory range

  • Where are your bioprocess products manufactured?

    Unlike other tote providers, ALLpaQ creates all pharmaceutical packaging and laboratory accessories under the same roof at our Widnes production plant. From our UK base, we supply products to businesses around the world.

  • Do you sell stainless steel totes?

    Yes, we do. If you require stainless steel totes for your secondary packaging then check out our specialist sister company, ALLpaQ Dynamics. Like all ALLpaQ products, their stainless steel totes are customisable and designed to fit your application. ALLpaQ Dynamics supplies a wide range of products – from 50 litres to 2000 litres.

    Find out more here

  • Are you ISO 9001 compliant?

    We are proud to confirm that ALLpaQ Packaging has again been confirmed as ISO 9001/2015 compliant. Whether you need a standard or custom secondary packaging solution to fit your single-use bag, you can be assured that ISO 9001 quality is fitted as standard.

  • What are Genesis bioprocess containers?

    Genesis is our flagship bioprocess shipping container range. ALLpaQ Genesis Totes are designed to meet the ever-evolving needs of the pharmaceutical industry, Genesis presents the ultimate storage and shipment solution. Collapsible, stackable and reusable, the user-friendly range of units feature smooth surfaces to inhibit bacterial growth, are easy-to-maintain and ready to customise to your commercial and operational goals.

    View the Genesis range

  • What is a ‘Dynamic Door’?

    ALLpaQ Rigid Plastic Totes come fitted with the unique ALLpaQ ‘Dynamic Door’ which eliminates hinges, slides, catches and bolts from the door mechanism. Meaning there are no bacterial growth areas. Probably the cleanest door system ever?

    View the rigid plastic range

  • What is an IBC?

    An IBC (also known as IBC tote or IBC tank) is an Intermediate Bulk Container. This is another name for our Bioprocess Containers. They are engineered for mass handling, transport, and storage.

    View the product range

  • What is your environmental statement?

    We’re corporate. We’re social. We’re responsible. At ALLpaQ, we are committed to a responsible future through recycling plastic bioprocess totes. This means we’ll always accept used bioprocess containers from the customer to go to recycling. We only ever manufacture containers from virgin materials to ensure recyclability.

    View our environmental statement

  • Do you have a commitment to charitable donations?

    Yes, we donate £250 to a chosen charity once a month. Some of these incredible charities include Speed of Sight, Help for Heroes and The Candice Colley Foundation

    Check out our Facebook, Twitter and LinkedIn feeds to find out which charities we spotlight, month by month.

Support Queries

  • How do I get a quote?

    Just get in touch. For more information, call +44 (0) 1472 800 373, email, or fill in the contact form. Tell us as much as you can about your precise needs, and we’ll be able to create a customised brief.

    Visit contact us

  • How do I update my contact details?

    Changed address? Contact details need updating? Ok, we’re here to help.

    Simply email or ring +44 (0) 1472 800 373 and one of our advisors will get this resolved for you.

  • How do I update my payment details?

    Need to update your payment details? Not a problem.

    Simply email or ring +44 (0) 1472 800 373 and one of our advisors will get this resolved for you.

  • How do I login to my customer portal?

    Your secure customer portal is accessible at the top right of the ALLpaQ website.

    Having trouble logging in? Not a problem. Let’s get you sorted.

    Simply email or ring +44 (0) 1472 800 373.

  • Where are you based?

    Our head offices and fabrication manufacturing plant is based in Widnes, UK. From this historic British location we supply custom pharmaceutical processing totes and accessories to businesses around the world.

    Send us a letter or pop by to say hi here:

    UNIT 5
    WA8 8FZ

    Visit contact page for more

  • What is your support email address

    We understand, time is always of the essence. It’s the very nature of upstream and downstream processing afterall.

    Any queries can be emailed to .

    Our team is standing by to assist you in any and every way we can.

  • What is your support phone number?

    It’s good to talk. And we always love to hear from customers and suppliers.

    Whatever you need, please drop us a line on +44 (0) 1472 800 373.

  • Can I order replacement side walls?

    Yes, you can. ALLpaQ bioprocess totes can be used time and time again. And, in the event of damage, individual panels can be removed and replaced. This adds to the lifespan of your bioprocess containment fleet, enhancing sustainability and your bottom line.

    Contact or ring +44 (0) 1472 800 373.

  • Where can I find a copy of my contract?

    ALLpaQ offers all clients a secure and dedicated customer portal. All key documents relating to your product and service are kept there.

    If you don’t currently have a customer portal, we’ll be happy to get you set up.

    Otherwise, we can supply you with any required documentation by simply emailing or ringing +44 (0) 1472 800 373.

  • How can I apply for a job with ALLpaQ

    At ALLpaQ, we’re always on the lookout for highly skilled and enthusiastic people to join our team. From fabricators in the workshop, designers in the studio, administrators in the office to sales people travelling the world, send you CV and messages of interest to

    Visit careers page for current job listings